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Graham Coxell
Business & Commercial Development Director
Capita
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 “This conference will unpack the power of emotional intelligence in delivering sustainable organisational success. Success is always driven by people, in particular their level of emotional engagement and commitment. This is what really makes the difference between a good and a great organisation. Graham will share his views and experiences on the importance and relevance of emotions at work and how they can radically accelerate and hinder business success “
Emotional Intelligence (EI): An Organisational Dilemma
Business differentiators for success in the past have included capital/size and technology/skills. In many cases mergers and acquisitions, process re engineering and new technology have failed to deliver the business advantages these initiatives have promised. Increasingly business leaders look to differentiate and excel through their people and culture.
So how do you create a culture where people go the extra mile? How do leaders really inspire and unleash the potential of their people? How do we overcome conflict and low morale? How can we deliver sustainable success in a competitive market?
Organisations today need EI more than ever. Flatter structures require more self management, changing job roles requires greater adaptability, more team work means more relationship management, more competition demands more creativity and more pressure requires more emotional resilience.
In using EI the important question is how can I personally and we collectively be fully effective? The factors that determine why we behave effectively or not, are a combination of skills, habits and attitudes. Focusing just on skills is rarely enough; it is attitude and commitment of people that makes the difference.
EI provides leaders and managers with a method and route to maximize the contribution of all staff and remove blocks and interferences to success
Graham has spent the last 17 years operating within the financial services sector. In his early career he held senior sales and business development roles within UK Blue Chip retail financial services organisations. He joined The Marlborough Stirling Group in 1994 as a Business Consultant and was appointed as Chief Executive in 2000.
Graham went on to became the Chief Executive of a Private Equity backed software start-up that required leadership and development of its proposition and overall business direction.
Graham joined the Capita Group as an MD of one of its recently acquired businesses in March 2005. As part of this role he has defined and implemented Capita’s Financial Services strategy, including the acquisition of a number of complimentary businesses. This resulted in him being appointed as the Financial Services Business and Commercial Development Director.
Graham has built his career by working with companies to ensure they grow and prosper through developing first class solutions that deliver exceptional results for customers, based around a sustainable, long-term business and people strategy.
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Dr Richard Stevens
Chair of Social Psychology Course
Open University
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 “The real and sustained effectiveness of organisations depends crucially on the wellbeing of their members. The happiness of employees is not just a bonus but the crucial oil that can turn a good organisation into great one.”
The Importance of Happiness: Lessons from Making Slough Happy
Happiness and wellbeing are core to effective work and personal life. This presentation will briefly review the psychology of happiness and the factors which enhance or impede our sense of wellbeing. It will also cover my experience as the psychologist on the BBC team which 'made Slough happy', discussing the techniques we used and the principles underlying them. These methods have been found to work powerfully not only in everyday but in working life. They can be used to great effect in organisations. They ensure that employees utilize their strengths and potential and also improve creativity and relationships at work.
Dr Richard Stevens is currently Chair of Social Psychology Course, the Open University. He was formerly Head of Psychology at the Open University, and has been Professor of Psychology at the University of California (Davis) and on the faculty of Trinity College, Dublin.
He has a first class degree in Psychology from University of Edinburgh (with awards as most distinguished student in psychology and philosophy), and a Ph D degree through published work. He is the author of five books in psychology and numerous journal articles. Posts held include Chair of the Association for Humanistic Psychology.
He makes frequent broadcasts on radio and TV on psychology topics, including World at One, Tonight programme, World service. In a previous career, he was drama director for BBC-TV (Z cars, Dr Finlay’s Casebook, Maigret) Director of Inner Space, Oxford Youth Theatre.
His major current interest is the psychology of well-being and November-December this year he featured in the TV series Making Slough Happy (BBC 2).
He has also held consultancies with several organisations including the Civil Service College, British Gas, and the Office of Population, Census and Surveys.
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