Issue 13 April 2006

In this issue we invite you to AppliedEI – The Conference ‘Maximising Your Organisation’s Potential’. You can find all the details you need from the conference programme to the hotel venue, links to websites, details of the presenters and, just in case you need them, ten reasons to be there.
Between now and the conference in September each issue of AppliedEI will include an article for the conference plus our regular feature on the scales. This month, Tim Sparrow talks us through the fundamental importance of Self Awareness and what this means in the context of emotional intelligence. Tim, as Director of Learning at the Centre for Applied Emotional Intelligence, introduces ezine readers to the conference by sharing what it means for him.

On behalf of the conference presenters, Tim, Amanda, John, Matt, Jo and myself, we very much look forward to meeting you on 20 September.

Maureen Bowes
Editor

Each issue of AppliedEI has a reference list for you of all our previous articles with direct links to these. We are happy for you to use these articles in other electronic or printed publications provided you acknowledge copyright to the CAEI and include www.appliedei.co.uk or www.emotionalintelligence.co.uk in the credits.

In this Issue:

Welcome to AppliedEI - The Conference

For me the conference on Applied Emotional Intelligence on 20 September is particularly exciting for several reasons. Five years ago the big question was: is EI just a flash in the pan, or is it really as important as people claim? Now the questions are: EI is obviously important, but what exactly is it, and what do we need do with it and about it? At the CAEI we believe we have the answers to these questions. We have found our model of EI, being based on attitudes, often to be both more accurate and more useful than its rivals and have found our measures of EI often to be more powerful and more useful than their rivals. We look forward to sharing these ideas with people interested in exploiting the power of emotional intelligence, and hearing their responses. It is not what we think but what users think that matters. And for me, and my colleague Amanda Knight, the conference is also a matter of particular excitement as it will be the occasion of the launch of our book on the subject to be published by Wiley.

I look forward to welcoming you on the day.

Tim Sparrow,
Director of Learning, CAEI

Please contact us with any comments or contributions:
e-zine@appliedei.co.uk

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Past Issues can also be viewed online:
Issue 1, Issue 2, Issue 3, Issue 4, Issue 5, Issue 6, Issue 7, Issue 8, Issue 9, Issue 10, Issue 11, Issue 12

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  • Conference feature – Vision
  • Individual Effectiveness Scale 4: Other Awareness

Use what talent you possess:
the woods would be very silent if no birds sang except those that sang best.
Henry Van Dyke

Activate Training who sponsor this ezine are development training partners of the CAEI.
www.activate-training.co.uk

Book early benefit
All those booking their place by 28 April will receive a free signed copy of Tim Sparrow & Amanda Knight’s book Applied Emotional Intelligence (worth £24.99).
Assess your own EI
A key benefit of attending this conference is that you will have the opportunity to sample our profile for FREE! All delegates who register before 31st July are guaranteed to have online access to the questionnaire, and to receive their reports at the conference. The post-lunch session will include feedback workshops where you will be taken through this profiling tool in more detail, and be able to explore aspects of your own emotional intelligence (follow-up telephone sessions with a qualified EI practitioner will be available following the event). We hope you will take advantage of this unique opportunity to find out more about measuring and developing your EI attitudes and skills. Please note that completing the questionnaire is optional, and comes with no obligation.





10 reasons to be there

All of the presenters work closely with the Centre for Applied Emotional Intelligence and represent CAEI principles and practice.

Tim Sparrow
CAEI Director of Learning

Tim is the Founding Director, and Director of Learning, of the Centre for Applied Emotional Intelligence (CAEI). Following a solid academic grounding in Social Anthropology, Industrial Relations and Social Psychology, Tim has been providing consultancy and training in Emotional Intelligence development to individuals and large organisations for the last 30 years.
Tim is the creator of the only professional training course for Emotional Intelligence practitioners, a 9-month post-graduate action learning programme. In 1995, having conducted detailed research into all the existing tests in emotional intelligence, Tim concluded there was a need for a new generation of EI measures. Combining his experience as an organisational consultant and therapist with the expertise of chartered occupational psychologist Jo Maddocks of JCA, Tim has co-authored the ‘ie’ (Individual Effectiveness), ‘te’ (Team Effectiveness) and soon to be launched ‘oe’ (Organisational Effectiveness) – unique measures of EI that assess the underlying attitudes that directly impact our behaviours and how we manage our personality.
Tim’s approach to EI – AppliedEI – is now documented in the book Applied Emotional Intelligence (Wileys August 2006).

Amanda Knight
CAEI Director of Programmes

Amanda is a facilitator and coach who has been working with emotional intelligence since discovering its role in understanding attitudes in 1999. Since then she has co-authored a book Applied Emotional Intelligence with Tim Sparrow (Wileys August 2006), become course director of the CAEI’s indepth practitioner programme, and co-developed a pioneering approach to experiential learning combined with EI with the CAEI’s development training partner Activate.

In the workplace, Amanda’s particular interest is leadership, and the essential role emotional intelligence has to play in becoming an inspiring and effective leader. She sees Personal Awareness in Leadership as being an essential part of any leadership development programme, and has helped the NHS and the Skandia Group add insightful Personal Awareness modules into their own in-house programmes.

Her ultimate goal is to promote equality, self esteem and regard for others through helping people develop non-judgmental attitudes. She is passionate about human potential and in facilitating others to appreciate their own big picture, and has co-developed a guided EI development programme for individuals called Minds4Success.

John Cooper
Managing Director
JCA Occupational Psychologists Ltd

John has created in JCA a thriving occupational psychology practice. Since 1993, he has been involved in a wide range of people and development consultancy projects. His accounts cross both the public and private sectors including Alterian, Egg, Nike, Messier, Marlborough Stirling, Environment Agency, HEFCE, FSS, NHSIA, BT, Roffey Park, Virgin Mobile and Zurich.
A former visiting lecturer at Bristol University on the MSc Organisational Psychology programme, he is currently a visiting reader at the University of Gloucestershire aiding in the design of a Work Psychology masters programme and co-ordinating research on well-being in the workplace. He has held various British Psychological Society posts including honorary recruitment officer, Level B verifier and webmaster for the portal psychtesting.org.
John previously worked in retail and leisure and has a background of training in sailing and yachting as a forum for personal and team development. His challenging and humorous styles provide a positive and fun experience for individuals and teams.
His particular interests focus around personal and management development, coaching and interpersonal conflict. He has recently completed creating a European English version of Will Schutz’s FIRO Elements instruments and running programmes in ‘The Human Element’: a radical way to enhance people performance at work.

Maureen Bowes
Facilitator in Personal and Top Team Development

Maureen is a facilitator and coach in applied emotional intelligence. Through her company peopleintelligence.com, she specialises in designing and delivering EI based personal and top team development programmes. Her recent clients include directors, CEOs, senior managers and surgeons. Maureen is also a skilled facilitator of reconciliation programmes between individuals and conflict resolution between team members.

Before specialising in emotional intelligence, Maureen worked at the front line of HIV/AIDS education in Edinburgh pioneering projects in assertiveness and self esteem.

Maureen is the is the editor of the ezine AppliedEI and author of the self development workbook me + you = (Trafford Publishing 2006)

Maureen offers ‘weblog coaching’ - on line developmental coaching, to teams and individuals, applying EI to everyday situations.

Maureen is an associate member of the CAEI. She is married with 2 children.

Matt King
Director, Activate

Matt has run his own successful, innovative development training company for 9 years. 5 full-time staff and a pool of some 50 facilitators and instructors bring the benefit of personal growth through emotionally engaging experiences, to a wide range of people. These opportunities combine with applied emotional intelligence put Activate at the leading edge of human development training.

Matt was introduced to the concept of emotional intelligence 5 years ago, and on further investigation realised the potential of outdoor experiential learning and emotional intelligence. Activate now underpin all their development programmes with EI, and Matt and his team run training interventions at all levels.

Matt takes a leading role in the strategic partnership between Activate and the CAEI in the promotion and implementation of applied emotional intelligence programmes in the UK and Europe.
Outside of work he enjoys time with his wife and two year old son Tom.

Jo Maddocks
Director of Product Development
JCA (Occupational Psychologists) Ltd

Jo Maddocks is a Chartered Occupational Psychologist with particular expertise in assessing and developing Emotional Intelligence. He is co-author of the individual and team effectiveness EI measures ( & ), both widely used amongst people development coaches and consultants.

His expertise in this area stems from working with a broad section of the population from motivating disaffected teenagers to fulfilling potential in high achievers.

Jo has spent 15 years applying psychological measures of personality and intelligence to improve business performance. Over this time he has created a process of how EI can be used to manage our personality and ‘IQ’ to be both personally and interpersonally effective.

Jo began his career with the Employment Services rehabilitation teams, before co-founding JCA (Occupational Psychologists) Limited in 1993. His experience with JCA has ranged from creating and delivering psychometric training, developing the MAPS motivation and self esteem programmes, team facilitation and organisational consultancy.

He is a Level B verifier for the BPS, NLP practitioner, FIRO Human Element trainer and company director with JCA.

Individual Effectiveness Scale 3 – Self Awareness

In the first article of this series we saw that Self Regard ( Scale 1) is the fundamental prerequisite for being emotionally intelligent; in this article we shall see that Self Awareness is the most fundamental element in the process itself.

The four part model of the processes of emotional intelligence shows the causal arrows starting from Self Awareness: everything else derives from and depends on that.

Consequently it is of fundamental importance to understand what self awareness is, and to do what we can to enhance our own.

What Scale 3 measures is defined as the extent to which you are in touch with your body, your feelings and your intuitions. The key word here is “body”, and why it is key becomes clear when we consider the definitions of the other words, “feelings” and ”intuitions”.

Contrary to a commonly accepted view, we see feelings as being not merely brain events mediated by neurones, but bodily states mediated largely by hormones. Hence in English we have phrases such as “hot under the collar” and “having cold feet”: These are literally descriptions of bodily states, but they are used to describe the emotions of anger and fear. It may be helpful here to clarify the relationship between the concepts of “feeling” and “emotion”. As we see it, all emotions are feelings (bodily states), but some feelings, such as hunger, thirst or tiredness, are not emotions.

Similarly, we see “intuitions” as referring to those things which we know non-cognitively, through other parts of our body and not just through our brains. Hence synonyms such as “gut feeling”. It is a common assumption that women “are” somehow more intuitive than men, but we see no evidence that this is inherently the case. What does seem to be true is that men grow up generally to be more thinking-oriented and less body-oriented than women. The information from non-cognitive sources is potentially available to both men and women, but men are less likely than women to pay attention to it. Intuitiveness appears to be largely a phenomenon of differential attention (and therefore relatively easy to develop).

The quintessential thing about self awareness, therefore, is that it is based in body awareness. Related to this is another essential aspect of self awareness: it is of the moment, transitory, ever-changing. Our bodily state shifts from instant to instant and to be self aware we need constantly to be monitoring our body to detect any significant changes containing information which we need to factor into our decision making. This does not mean that the monitoring must be formal and conscious, though those of us who are low in self awareness may need to go through a stage of doing it on a formal, regular, conscious basis in order to enhance our capacity for self awareness. But, as is general with this type of developmental change, conscious competence will give way to unconscious competence. Those who are high in self awareness are continuously if unconsciously open and alert to significant changes in their bodily state and the information these contain.

One consequence of the momentary nature of self awareness is that it needs to be distinguished from the related concept of self knowledge, with which it is often confused. The connection between them is that self knowledge is the long term corollary of self awareness. Self knowledge involves knowing our patterns, how we tend to respond and behave in general terms. For example, it is part of Tim’s self knowledge that when he gets dehydrated he tends to get irritable and the quality of his thinking deteriorates. The analogous bit of self awareness is whether at any particular moment he is aware of his level of hydration, and if it is too low whether he is in touch with his thirst, thus allowing him to self manage by having something to drink. The general connection between the two is that self awareness over a series of moments is converted into long-term self knowledge by the process of reflective learning, as we shall see when we get to reviewing Scale 17.

If you are familiar with Transactional Analysis (TA), it may help to remember that the body is in a sense the expression of the Child ego-state. Being in touch with your body, being highly self aware, therefore translates in TA terms into having good communication between your Adult and your Child. Since the TA corollary of being emotionally intelligent is being in Integrated Adult (the “Integrated” bit meaning integration between Parent, Adult and Child), it is no wonder that Self Awareness, or bodily awareness, is so fundamental to emotional intelligence.

So much for what self awareness is. How do we set about enhancing it? As we have previously seen, Self Awareness is highly dependent on Self Regard – if you are secure in your ‘OKness’, you can afford to be aware of whatever you are feeling, without your value being threatened. However if your ‘OKness’ is dependent on you being and feeling a certain way, and so you judge the acceptability of what you feel, you will soon impair your capacity to perceive it – judgement is the enemy of perception and understanding.

Just as self awareness is dependent on self regard, so in its turn, self awareness is required to behave with emotional intelligence in various ways (as measured by other scales) because self management is dependent on self awareness. We shall mention this as we come to discuss the other scales.

As we have already hinted, enhancing your self awareness is largely a matter of attention, of enhancing the attention which you pay to your bodily states and the information they give you. We have noticed that those of our colleagues who are mountain climbers tend to be wonderfully self aware, and of course this makes perfect sense. In climbing, knowing accurately what each part of your body is doing and what it can and can’t do at any particular moment may be a matter of life and death.

More generally, one route to enhanced self awareness would be to take up or to develop a physical activity which requires high bodily awareness, whether a sport like climbing, Tai Chi, a form of dance or circus skills.

Less time-consuming, and demanding, is to get into the habit, say every half hour or so, of shutting your eyes, “going internal” and travelling round your body with your attention. Notice what is going on, what feelings you have where, and if anything significant turns up, work out what the meaning of this may be in emotional terms. Then think (a) what you would like to do about it if you were under no practical constraints, and (b) what you will do about it given the practical constraints. (The last part of this suggestion moves, inevitably, from self-awareness to self management.)

And here’s a suggestion for developing your intuition. When you have a decision to make:

1.

After you have worked out in your head what is logically the best thing to do and before you commit yourself, pause.

2.

Check out with your gut and the rest of your body whether it really seems the best thing to all of you.

3.

Do you want to do it? If different parts of you (brain vs. gut, Adult vs Child) give different answers, conduct a debate between them until you arrive at a compromise solution that all bits of you can live with.

Next month we shall move on to the interpersonal corollary of self awareness: Scale 4 Awareness of Others.

© Tim Sparrow (Centre for Applied Emotional Intelligence) and Jo Maddocks (JCA)

Certificate in Applied Emotional Intelligence - Practitioner Programme

This 9 month programme is the only course of its kind that offers such an in-depth study of the field of emotional intelligence, along with personal EI development. The next programme is commencing in Autumn 2006 and costs £3,395 plus VAT.

Dates for the 4 modules are:
Module 1: Thurs-Sat 2-4 November '06
Module 2: Thurs-Sat 11-13 January '07
Module 3: Thurs-Sat 15-17 March '07
Module 4: Thurs-Sat 12-14 July '07

For a prospectus or for an informal chat, please contact Amanda Knight at the CAEI on 01452 741106 or amanda@appliedei.co.uk

Features Index

Issue

1

What is Applied Emotional Intelligence? Tim Sparrow
CAEI - Our Mission
Introduction to the CAEI’s Eight Principles
Feature article – EI in Organisational Development
Richard Harvey
Profile of Tim Sparrow, Director of Learning

2

EI – Just Another Leadership Model? Amanda Knight
Introduction to the CAEI’s Eight Principles – Principle No. 1
Feature article – The Lowdown on EI Measurement (Pt 1) Tim Sparrow
Profile of Amanda Knight, Director of Programmes
An Example of AppliedEI – Personal Openness

3

Experiential learning and EI Amanda Knight and Matt King
Feature article – The Lowdown on EI Measurement (Pt 2) Tim Sparrow
Introduction to the CAEI’s Eight Principles No. 2
Profile of the CAEI’s partners – JCA and Activate
An Example of AppliedEI – Regard for Others

4

Educational article on EI and other Constructs Tim Sparrow
Feature article – EI and Conflict Handling Maureen Bowes
Introduction to the CAEI’s Eight Principles No. 3
Profile of AppliedEI’s editor – Maureen Bowes
An Example of AppliedEI – Goal Directedness

5

CAEI’s approach to EI Consultancy Tim Sparrow
Feature article – Developing Teams with EI Matt King and Amanda Knight
Introduction to the CAEI’s Eight Principles – No. 4
Profile of Matt King, Director Activate
An Example of AppliedEI – Interdependence

6

Our man at Nexus – Ray Hobby’s conference review
Feature article – Resonance – Leading with the Right Attitude Amanda Knight
Introduction to the CAEI’s Eight Principles – No. 5
Profile of Ray Hobby – CAEI Steering Group member
An Example of AppliedEI – Personal Power

7

Feature article – Facilitating Organisational Change Richard Harvey
How the CAEI approach to EI differs from others’ Tim Sparrow
Introduction to the CAEI’s Eight Principles – No. 6
Profile of Richard Harvey – Steering Group member
An Example of Applied EI – Self awareness

8

The CAEI Certificate Course – A participant’s experience Shane O’Byrne
What is an attitude? Amanda Knight
Introduction to the CAEI’s Eight Principles – No. 7
Profile of David Exeter – CAEI Steering Group member
An Example of Applied EI – Other awareness

9

RAF EI – The role of Emotional Intelligence in leadership development in the Royal Air Force David Exeter
Introduction to the CAEI’s Eight Principles – No. 8
An Overview of the Eight Principles
Jo Maddocks
Profile of Jo Maddocks – a founder of JCA Ltd
An Example of Applied EI – Trust

10
11
12 Finding the time for Self Development Maureen Bowes
Being in the Zone Matt King
Individual Effectiveness Scale 2: Regard for Others
An Example of Applied EI – All the scales

Products and Services listing

EI Development from the CAEI

For EI development to be effective it needs to be:
Individual-oriented – because each person’s EI development needs are different
Developmental – starting with an assessment and continuing with supported development
About attitudes – developing emotionally intelligent attitudes and habits that lead to effective self and relationship management
Over time – to sustain the changes in attitudes and habits over the long term
Ethical – provided by qualified practitioners who have developed their own EI

For organisations: we either work with you to design and implement effective EI development programmes specific to your needs, or we run ‘Train the Trainer’ programmes to provide your organisation with people who have the necessary attitudes and skills to implement long-term EI strategies.

For individuals: we provide individual programmes for developing your personal EI, or practitioner courses if you are seeking to specialise in EI to help develop others.

How we can help you

PROGRAMME

CONTENT

OPTIONS

EI Awareness Seminars and keynotes

Awareness workshops for organisations, and conference keynotes, plenary and workshops

Delivered by the Faculty and AppliedEI™ practitioner team

Certificate in Applied Emotional Intelligence
(EI Practitioner programme)

A 9-month certificated action learning programme of 4 modules. Explores EI in depth, including personal EI development, application of EI in teams, leadership and organisations, and comparing various schools of thought. Entry requirement for AppliedEI™ Practitioner status

Cost: £3,395 + VAT
Module dates for the next course commencing in the Autumn are:
Module 1: Thurs-Sat 2-4 November '06
Module 2: Thurs-Sat 11-13 January '07
Module 3: Thurs-Sat 15-17 March '07
Module 4: Thurs-Sat 12-14 July '07

Minds4Success

Guided self development programme over 8-9 months based around the and comprising development workshops and coaching support

Please contact us if you are interested in attending this year’s programme

and standard accreditation

3-day exploration of the and profiling tools leading to accreditation

Recommended for experienced coaches and facilitators seeking additional profiling tools

AppliedEI in Leadership

Bespoke programme designed to meet the specific EI needs of your in-house leadership programme

Recommended to be run with outdoor experiential learning for accelerated EI development

AppliedEI in Teams

Individual team developments designed to meet specific needs. Often starting with team culture diagnosis with the , followed by experiential development, and possible individual assessment through the

Can be provided on-site as a facilitated workshop, off-site as an away-day, or as an outdoor team experience.

EI consultancy

Help in implementing EI-based programmes to your specific needs

Follow-up and developmental support recommended

For further information visit: www.emotionalintelligence.co.uk

Centre for Applied Emotional Intelligence
Buckholdt House, The Street, Frampton on Severn, Glos, GL2 7ED
Tel: 01452 741106 Fax: 01452 741520
Email: info@appliedei.co.uk
Web: www.emotionalintelligence.co.uk

This ezine is sponsored and administered by:
Activate
The Station, Station Street, Lymington,
Hants SO41 3BA
Tel/Fax: 01590 688011
Email: info@activate-training.co.uk
Web: www.activate-training.co.uk

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